Terms of business

Last updated 11 September 2026

These terms explain what we provide, what we do not, and what each side is responsible for. They apply alongside the specific quotation and data processing agreement we sign with you.

1. What we are

Talkify Solutions is a registered call centre in Faisalabad, Pakistan, providing outsourced business process services — our people, managed by us, carrying out work for you. We are a service provider, not an employment agency or employment business, and we do not supply workers for you to direct as your own staff. Our agents remain our personnel throughout, and there is no employment relationship between you and any Talkify agent.

2. The service

What we do for you is set out in your quotation: the service type, the shift pattern, the number of agents and the price. Anything not written there is not included. We will:

• select and train agents suited to the work;
• agree scripts and processes with you, which you sign off before go-live;
• staff the shifts agreed, including arranging cover for absence;
• record calls and sample them for quality against the agreed script; and
• report on activity at the frequency agreed.

3. What we do not promise

• We do not guarantee sales, conversion rates, or a particular volume of bookings. We can promise how the calls are handled, not how your customers respond.
• We are not responsible for your telephony, internet, EPOS or dispatch software, or for outages in them.
• Where we work inside your systems, we are bound by what those systems allow.
• We do not currently hold ISO 27001 or equivalent certification, and nothing here should be read as claiming otherwise.

4. Your responsibilities

• Give us accurate, current information — menus, prices, coverage areas, escalation rules. Out-of-date information is the most common cause of a wrong order.
• Provide the system access the work requires, and remove it promptly when the contract ends.
• Ensure you have the right to instruct us to contact the people on any list you supply, and that any marketing complies with UK rules on direct marketing, including PECR where it applies.
• Tell your own customers, where required, that calls may be recorded.

5. Pricing and payment

Pricing is per agent, based on the hours and the type of work, as set out in your quotation. There is no setup fee and we do not charge for the training period before go-live. Invoices are issued in advance for the coming period unless agreed otherwise, and are payable within the period stated on the invoice.

Hours not worked because of our absence are not charged. Hours you book and then cancel at short notice may be charged, and the notice period for that is in your quotation.

6. Trial and notice

We work on a rolling basis. Either side may end the arrangement by giving the notice period set out in your quotation. We do not use long minimum terms — if the service is not working for you, we would rather fix it or part company than hold you to a contract.

7. Confidentiality

Each side keeps the other's confidential information confidential. All our agents sign confidentiality agreements covering your data and your commercial information.

8. Data protection

Where we handle personal data on your behalf you are the controller and we are the processor. A separate written data processing agreement applies, including an international transfer safeguard, as described on our data processing page.

9. Intellectual property

Your brand, scripts, customer lists and materials remain yours. Our internal training material, processes and systems remain ours. Neither side gains rights in the other's property by working together.

10. Liability

We provide the service with reasonable care and skill. We are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with the service is limited to the fees paid by you in the three months before the event giving rise to the claim.

11. Non-solicitation

Neither side will directly employ or engage the other's personnel who have worked on the account without written agreement, during the contract and for six months afterwards.

12. Governing law

The law and jurisdiction applying to our agreement is stated in your quotation. Where we contract with a UK client and nothing else is agreed, the law of England and Wales applies.

13. Contact

Email [email protected].